Beyond the Rack Complaint
WORST CUSTOMER SERVICE WHEN IT COMES TO RETURNS
I have been a BTR customer since 2010. I purchase a lot from them. Boots, coats, scarves, even fondue machines. You name it, and most likely I've bought it. Anyway I recent ordered a red jacket from them. The jacket I recieved looked nothing like the picture and... More...
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More Beyond the Rack reviews
- Terrible Customer Service
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- never shipped, never refunded
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In any case where a customer is making a return for any reason other than a fault of BTR, we do deduct the cost of our return label, if our label is used.
We would be happy to investigate this issue further for you and will also be happy to credit your 9.95$ return shipping back to your account. Please email us at social@beyondtherack.com with your order # and we would be more than happy to help with this.
We look forward to hearing from you.