Beyond the Rack Complaint ^{All Reviews}

User comment: WORST CUSTOMER SERVICE WHEN IT COMES TO RETURNS

Hello Mirnainc, thank you for taking the time to review BTR here on Measuredup. We're sorry to hear about your disappointment with your recent purchase of your red jacket. Usually, most of the merchandise we sell is true to size, however, it is not uncommon for brands to differ in size depending on the manufacturer or designer. We're also sorry that your jacket did not look like what was advertised on the site, and if this is a case where we may have shipped you the wrong jacket. In the event that we ship an incorrect or damaged item, your return shipping will be on us.

In any case where a customer is making a return for any reason other than a fault of BTR, we do deduct the cost of our return label, if our label is used.

We would be happy to investigate this issue further for you and will also be happy to credit your 9.95$ return shipping back to your account. Please email us at social@beyondtherack.com with your order # and we would be more than happy to help with this.

We look forward to hearing from you.

« Go back to the review page

• Terrible Customer Service
• TERRIBLE CUSTOMER SERVICE
• I'm Done, Never Again Will They Get My Money
• never shipped, never refunded
• Shipping
• Do not do it.
• The worst I ever ordered from
• order cancelled
• Don't stand buy products
• File a Complaint
• No refund
• Do not EVER buy from Beyond The Rack
• STOP!
• Cancelled my order without telling me!
• False advertising
• DO not order from them!

More

• coat
• Do not order from them!!!
• Stay far far away
• Delayed Items
• Bad quality
• Terrible quality items
• Worse quality..the picture not same as the real item
• BEYOUND TERRIBLE
• Christian Dior sunglasses and shoe rack
• WORST ONLINE VENDOR
• My first Beyond the Rack experience : GREAT!
• Amazing product selection and prices
• Pleasantly Surprised
• Awful customer service!

How It Works

Some of the businesses using MeasuredUp

ADVERTISEMENT