Beyond the Rack Complaint
Scam! reporting it to the BBB and my bank
I have attempted to call customer service only to sit on hold for almost an hour (twice). I will be taking this to the BBB and my bank to dispute the $200.00 charge they took with out providing the product.
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As a private shopping club, we're actually ordering select merchandise on your behalf. Working this way helps us secure great prices and selection for our members on an ongoing basis, which is what BTR is all about.
Upon receipt of your order, our suppliers ship the purchase orders to our warehouse for inspection and inventory confirmation of the merchandise. Once completed, we prepare to ship to our customers.
We have looked into the order for you, and have e-mailed you in hopes to discuss this with you further. Please know that we're always here to help. Thank you
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why don't you learn from the pros and get it right. I will not order anything until I hear better comments and reviews. sounds like you suck at your business.