Beyond the Rack Complaint
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Beyond the Rack purchase
Will not purchase anything ever again. I had a $10 off order, so I wanted to use it. Bought a full size sheet set. Very poor quality, and took me almost a month to receive.
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Review Rating: 2 out of 5
Reviewed By: marymarymary
Company: Beyond the Rack
Date Added: 9 years ago
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Thank you for taking the time to review BTR here on Measured up. We're sorry to hear about your disappointment in the sheet set you recently received. We never want our members to feel this way or have this type of shopping experience. Our buyers are professional shoppers who search the globe to offer you a selection of the highest quality goods.
Also, we apologize if you may not have been aware of our shipping time-frame. However, it is stated on our website under the FAQ’s and checkout page that it takes 2-3 weeks for us to receive the merchandise in our warehouse and could take up to an additional week for the package to arrive at your doorstep. Therefore orders can take up to 1 month to be delivered.
Here at BTR, we charge your card when your order is processed as these orders are placed directly with our suppliers. This is one of the ways we are able to offer you such discounted prices. We only authorize our suppliers to send us their merchandise once the event closes, at which point we know exactly what to order for our membership as a whole.
As a private shopping club, we're ordering select merchandise on your behalf. Working this way helps us secure great prices and selection for our members on an ongoing basis, which is what BTR is all about.
Upon receipt of your order, our suppliers ship the purchase orders to our warehouse for inspection and inventory confirmation of the merchandise. Once completed, we then prepare to ship to our customers.
If you can kindly email us at social@beyondtherack.com with your order # or account information, we will be happy to further assist you.
Please know that we're here to help.