Beyond the Rack Review

Beyond the Rack Review

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Customer Service


This review has been resolved or replied to by this company.
I just had a great experience with customer service. I wrote a review yesterday about sheets I had ordered being of poor quality on a review site like this. I did not contact the company as I did not feel it was worth the bother of complaining and returning the item. Imagine my surprise when I received and email from them later saying they had read my review and if I would send them the order number they would rectify the purchase. I did so this morning. They contacted me shortly thereafter advising me that they were refunding the total purchase price. How can customer service be better than that?!


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Comments


BeyondTheRack says: (3 years ago)
 0
Thank you for taking the time to post this very nice review, Lisa. We're very passionate about helping our customers and therefore very happy we were able to make this right for you. Thank you




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