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Beyond the Rack Complaint - worse shipping times
Beyond the Rack Complaint

Beyond the Rack Complaint


worse shipping times

I have never ever seen an online company with worse shipping times then beyond the rack !!!
They don't even ship it out for a few weeks after u order it and then it takes weeks to get to
where its suppose to be.. will never order again .. take my advice find the item you want somewhere else online.

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BeyondTheRack says: (5 years ago)
Hello robear562,

Thank you for taking the time to review BTR here on Measured up. We’re very sorry if you may not have been aware of our shipping policy. Typically, we ship orders at 2-3 weeks as we do not house inventory. Therefore, orders may take up to one month to be delivered.
We charge your card when your order is processed as these orders are placed directly with our suppliers. This is one of the ways in which we are able to offer you such discounted prices. We only authorize our suppliers to send us their merchandise once the event closes, at which point we know exactly what to order for our membership as a whole.
As a private shopping club, we are actually ordering select merchandise on your behalf. Working this way helps us secure great prices and selection for our members on an on-going basis, which is what BTR is all about.
Upon receipt of your order, our suppliers ship the purchased items to our warehouse for inspection and inventory confirmation of the merchandise. Once this process is completed, we prepare to ship to our customers.
While we know that it may be long at times, we do hope that our great brands and savings make up for the extra time.

If you can kindly send us an email to social@beyondtherack.com, we would be happy to take a deeper look into your order and provide you with an update. We do look forward to hearing from you and please know that we’re here to help.

Thank you for shopping with BTR!

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