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Beyond the Rack Complaint - Wrong Item received, asking for picture!!! instead of correcting the error I'm getting homework, I do not take pictures!! - Sales Order# 13365117, Case# CS3398473
Beyond the Rack Complaint

Beyond the Rack Complaint

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Wrong Item received, asking for picture!!! instead of correcting the error I'm getting homework, I do not take pictures!! - Sales Order# 13365117, Case# CS3398473


Update for Case #CS3398473 - "Sales Order #13365117 - wrong item rec'd"

Hi Isabel ,

Thank you for contacting Beyond the Rack

We apologize for the inconvenience.

Please provide a photo of the item for our records so we may accurately assess the situation for you.

Once we receive and assess the photos, we will investigate to see if a replacement is available and get back to you. Our hours of operation are weekdays from 8AM to 8PM ET and weekends from 9AM-6PM ET.

Thank you for your patience and cooperation.
Best Regards,


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