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Beyond the Rack Complaint - Worst company iv ever dealt with in my life!
Beyond the Rack Complaint

Beyond the Rack Complaint


Worst company iv ever dealt with in my life!

You will never get credited back for any return and their merchandise is never good quality! Their customer service is the biggest joke its unbelievable a freaking idiot could do their job! I have never in my life had to deal with such a rude and uncaring individuals that they have working at this company. DO NOT waste your many or your time shopping here, this company should be shut down immediately. I mean just look at the pages and pages of negative reviews that people have written. I will do everything in my power to not let what happened to me happen to anyone else. Please take my advise i shop online everyday and have never dealt with such awful people in my life.

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BeyondTheRack says: (6 years ago)
Hi beachg6969,
I am really sorry to hear you had such a negative experience with BTR. At BTR we not only pride ourselves on providing brand names at the lowest prices, but we also take a great deal of pride in our Customer Service. We take your comments seriously and would like to take the opportunity to rectify this problem. If you could email us at facebook@beyondtherack.com, we will reach out to you as soon as possible. I would like to mention that note that our return policy is due to the fact that we are not a retailer, we are a private online shopping club. All of our merchandise is ordered specifically as our clients place their orders during the time of the sale. We do not carry stock in our warehouse, therefore when an item is returned back to us, we are effectively purchasing the inventory back from our customers. Due to the circumstances, all returns are indeed accepted within a 30 day timeline for BTR credit.
We hope to hear from you.
Thank you!

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