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Beyond the Rack Complaint - Will not exchange product and holding MY money hostage as a "credit" - Hunter boots
Beyond the Rack Complaint

Beyond the Rack Complaint


Will not exchange product and holding MY money hostage as a "credit" - Hunter boots

At the end of November 2013 I ordered 2 pairs of Hunter boots for my sister and myself. The items shipped quickly, which was a nice surprise, however they were both too large so I sent them back for an exchange. After a few weeks I for an email from a person named Christine that said my items were received and I have will get a BTR credit. I responded to Christine asking her about the exchange as was clearly marked on the return slip (why even have exchanges as an option if it isn't???) and never heard back from her and anyone else from this company. So now they are holding $214.73 of MY MONEY as a so called "credit" (I paid and was charged $224.68, but they actually took $9.95 off for the return postage and are holding the rest of it hostage.)

i am beyond pissed. That is not small amount of money at all and to have no communication from the company is crazy. Do not buy from this company at all. Hunter boots did come of for sale again a few days ago and I logged on and tried to purchase the same boots in the right size, but even though I logged on at 9am sharp it was reserved...as soon as I logged on the page!!!!!!! STAY AWAY IT IS A BIG SCAM TRUST ME!!!!!!!!

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BeyondTheRack says: (5 years ago)
Hi caroni99,

Thank you for taking the time to review BTR. We apologize if you were not aware of our return policy.
At this time our returns policy is due to the fact that we are not a retailer, we are a private online shopping club. All of our merchandise is ordered specifically as our clients place their orders during the time of the sale. We also deduct the return postage if our return label is used.In the event we ship you something in error, in this case we will not charge you for the return. However , if you are returning an item because you do not like it or if it doesn't fit, in this case if you are returning the item and using our label we will deduct the cost of the return .I do see that you have already reached out to us and we have made this right for you. Please know that we're always here to help. Thank you

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