Beyond the Rack Complaint

Beyond the Rack Complaint



I have been a BTR customer since 2010. I purchase a lot from them. Boots, coats, scarves, even fondue machines. You name it, and most likely I've bought it. Anyway I recent ordered a red jacket from them. The jacket I recieved looked nothing like the picture and it was not true to size at all. It was extremely big. i sent it back stating that the item was too big and looked nothing at all like the description. I later get credited back for the jacket minus 9.95 for shipping. ARE YOU KIDDING ME? 10 DOLLARS FOR A RETURN LABEL? I emailed them explaining that the price for the return label is absolutely ridiculous, and they email me back a screen shot of their return policy. WOW WAIT A GO! SUCH LOVELY CUSTOMER SERVICE. I will not be purchasing from them again. And I will be telling all my friends whom I referred about this incident. I want them to be aware of the absolute ridiculousness of BTR's returns.

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BeyondTheRack says: (2 years ago)
Hello Mirnainc, thank you for taking the time to review BTR here on Measuredup. We're sorry to hear about your disappointment with your recent purchase of your red jacket. Usually, most of the merchandise we sell is true to size, however, it is not uncommon for brands to differ in size depending on the manufacturer or designer. We're also sorry that your jacket did not look like what was advertised on the site, and if this is a case where we may have shipped you the wrong jacket. In the event that we ship an incorrect or damaged item, your return shipping will be on us.

In any case where a customer is making a return for any reason other than a fault of BTR, we do deduct the cost of our return label, if our label is used.

We would be happy to investigate this issue further for you and will also be happy to credit your 9.95$ return shipping back to your account. Please email us at with your order # and we would be more than happy to help with this.

We look forward to hearing from you.

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