Beyond the Rack Complaint

Beyond the Rack Complaint


They sent a polyutherine trench coat not on the description

I ordered a trench coat but the item was not what was described. Was a wrinkled material that looked dead awful. So I returned and they would not refund my CC but instead would issue me store credit. I said i want my money back and the shanikwa on the line was the rudest person i ever encountered. Not sure what ghetto they find these people.I quit ordering from this site for that reason and the products are of very low quality,. I will never shop there again or recommend it to my friends.

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BeyondTheRack says: (3 years ago)
Hi Jmachar, Thank you for taking the time to review BTR. We sincerely apologize for the negative experience you've had with us and if the coat you received was less than excepted. We never want our members to have this type of shopping experience. At BTR we not only pride ourselves on providing brand names at the lowest prices, but we also take a great deal of pride in our Customer Service. We take your comments seriously and would like to take the opportunity to rectify this problem. If you can kindly email us at, with your order # ,we will be happy to look into this issue and make this right for you. Please know that we're always here to help. Thank you

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