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Beyond the Rack Complaint - Scam! reporting it to the BBB and my bank
Beyond the Rack Complaint

Beyond the Rack Complaint


Scam! reporting it to the BBB and my bank

It is too bad that I allowed myself to be scamed. I placed my order over a month and a half ago. The ship dates continue to be defered with no end in sight. It looks like the shipped one dress of 4 that were ordered, but the tracking states that it was not deliverable as addressed. My mailing address is correct on the profile I entered.

I have attempted to call customer service only to sit on hold for almost an hour (twice). I will be taking this to the BBB and my bank to dispute the $200.00 charge they took with out providing the product.

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Kayla123 says: (4 years ago)
after hearing a bunch of complaints from all over various sites, I am not ordering anything from Beyondtherack. don't care for your low prices if i can't get the merchandise to be delivered quickly. I'd rather stick to ordering from Amazon. they have excellent shipping service and customer service as well.
why don't you learn from the pros and get it right. I will not order anything until I hear better comments and reviews. sounds like you suck at your business.

BeyondTheRack says: (4 years ago)
Hi Kelley123456789, Thank you for taking the time to review BTR. We apologize for the negative experience you've had with Beyond the Rack. At BTR we not only pride ourselves on providing brand names at the lowest prices, but we also take a great deal of pride in our Customer Service. We're sorry to hear that we're late in shipping your order. Typically, we ship out our orders at 2-3 weeks. At times we do run into delays that are uncontrollable but we will always send an email update to let you know that status of your order. We charge your card when you order is processed as these orders are placed directly with our suppliers. This is one of the ways we are able to offer you such discounted prices. We only authorize our suppliers to send us their merchandise once the event closes, at which point we know exactly what to order for our membership as a whole.

As a private shopping club, we're actually ordering select merchandise on your behalf. Working this way helps us secure great prices and selection for our members on an ongoing basis, which is what BTR is all about.

Upon receipt of your order, our suppliers ship the purchase orders to our warehouse for inspection and inventory confirmation of the merchandise. Once completed, we prepare to ship to our customers.

We have looked into the order for you, and have e-mailed you in hopes to discuss this with you further. Please know that we're always here to help. Thank you

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