Beyond the Rack Complaint

Beyond the Rack Complaint


Product quality beyond shoddy and unsafe; return policy requires client to pay shipping both ways. - SANDALS

Do NOT ever buy from these people. The quality and sizing of the merchandise is absolutely horrid and their return policy may be easy, but it is certainly not good. You have to pay for the shipping both ways and will only be given a "store credit"

I received shoes that were sizing incorrectly, materials that were from the toy aisle at the dollar store, strapping that was angled incorrectly and did not conform to any foot I've ever seen. They were unwearable, unsafe, and uncomfortable.

BE WARNED. The quality of the goods and the policies of the site are not in your favour. The products are garbage, they are unapologetic and incredulous that customers aren't happy with it and smug about the return policy despite the product being what I would absolutely consider to be defective - sized incorrectly and unwearable.

Totally my own fault for not checking all the review sites first.

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BeyondTheRack says: (3 years ago)
Hi Jenn,
Thank you for taking the time to review BTR on Measuredup. We’re so sorry to hear about your disappointment with your shoes and if the quality was less than expected. Our buying team works very hard to ensure quality products for our members and therefore sincerely apologize if your shoes were sub-par.
We’re also sorry if you may not have been aware of our returns policy. As per our return policy located in our FAQs and mentioned on each item description on the website, items which are eligible for return are accepted within 365 days of receipt and refunded in BTR credit only, minus shipping charges. ( If our return label is used)

At this time our returns policy is due to the fact that we are not a retailer, we are a private online shopping club. All of our merchandise is ordered specifically as our clients place their orders during the time of the sale.
If you can kindly email us at and include your order #, we will be happy to find a resolution for you. Please know that we’re always here to help.
Thank you

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