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Beyond the Rack Complaint - Poor packaging lead to broken plates and no replacements - Denby plates
Beyond the Rack Complaint

Beyond the Rack Complaint

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Poor packaging lead to broken plates and no replacements - Denby plates


I ordered two boxes of 16 piece Denby plates and found 3 dinner plates and 1 mug broken. Upon contacting them they asked me to send photos of the broken plates and they would replace them or issue a refund. They refunded me alright, 25% of 1 set. This would make sense if it wouldn't cost me nearly $200 to replace those 4 pieces, which was the cost of the entire 16 piece set from BTR. I wouldn't be so adamant about them replacing them if it weren't for the fact that they were poorly packaged in the 1st place. There was nothing separating the dishes in the box, so it is not surprising that they were damaged. I have indicated that I am not satisfied and in fact extremely disappointed but the final response I received from BTR was to send them all back.

This is the second bad experience I have had with them and warn everyone not to buy from them.


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Comments


BeyondTheRack says: (4 years ago)
 0
Hello Jdroper

We sincerely apologize for the negative experience you've had with Beyond the Rack. At BTR we not only pride ourselves on providing brand names at the lowest prices, but we also take a great deal of pride in our Customer Service. We take your comments seriously and would like to take the opportunity to rectify this problem. If you can please email us at social@beyondtherack.com, we'll make this right for you. Please know that we are always here to help. Thank you




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