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Beyond the Rack Complaint - Fake MAC cosmetics - SRCC Certificates
Beyond the Rack Complaint

Beyond the Rack Complaint


Fake MAC cosmetics - SRCC Certificates

I recently purchased some MAC makeup from BTR and I later read several reviews on the site stating that they sell fake MAC products. I have tried to reach the customer service since I've spent $244 on what I thought was genuine MAC. Of course, I have not been contacted. And the website hasn't shipped any of the products, yet my card was charged immediately. I am so upset and will definitely NEVER purchase from them again.

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dizzyedge says: (4 years ago)
Just curious, did the makeup look fake to you? Did you by any chance take it to a MAC store or counter to see if they could authenticate it? Only wondering because I shop the site often, and am wary of being sold fakes.

BeyondTheRack says: (6 years ago)
Hi LaurenJ,
I am sorry to hear that you fell this way. Please note that all of the featured items are guaranteed to be 100% authentic. Beyond the Rack only works with certified and reputable designers/suppliers and will not condone the reselling of counterfeit products.
If you require any further assistance please do not hesitate to call our Customer Service Centre at 1 (877) 733-4660 or speak with one of our agents live via. live chat (located both at check out and the help section) Monday to Friday between the hours of 8AM and 8PM eastern standard time and weekends between 9AM and 6PM.
Thank you for shopping with BTR!

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