Beyond the Rack Complaint

Beyond the Rack Complaint

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Disappointed


I have been a loyal customer of beyond the rack for a few years now.. Up until my last purchase. I broke down and bought a Michael Kors purse and matching wallet. A purchase that I had saved up to buy for months. After it took a month to ship my order I was very excited. When it arrived, a HUGE disappointment. It wasn't all what I had expected and when I done some research online, it's def fake! The serial numbers on the purse and wallet are only a number apart and they are not matching! I paid a lot of money for these items and I expected them to be legit. Never buying from them again and I will tell all of my family and friends to do the same.


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Comments


BeyondTheRack says: (3 years ago)
 0
Hello Rebeccapcp,
Thank you for taking the time to review BTR here on Measuredup. We sincerely apologize for any disappointment with regards to your Michael Kors merchandise. Here at BTR we take authenticity issues very seriously. We would like to reassure you that all merchandise on site is guaranteed to be 100% authentic as BTR condones the reselling of counterfeit items. BTR also only deals with reputable and trustworthy suppliers. With that being said, we are happy accept the items back to BTR for a full refund back to your original method of payment. Please use our enclosed return label that was provided with your parcel and your return shipping will be on us. If you can kindly also email us at social@beyondtherack.com and include your order #, we’ll be happy to reach out to you. Please know that we’re always here to help.




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