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Beyond the Rack Complaint - Beyond the rack customer service
Beyond the Rack Complaint

Beyond the Rack Complaint


Beyond the rack customer service

"I recently purchased some 1200 thread count sheets from Beyond the Rack . After receiving them I stored them in the linen closet. Soon after I had guests come and put them on the bed in the guest room. While taking them out of the package they appeared to be high quality and I was satisfied with my purchase. After my guests departed I laundered the sheets according to manufacturers instructions I noticed the fitted sheet was covered in "pills" ( little bumps like the sheets were old) I then went back on to the website and tried to contact customer service. After numerous attempts to contact with a person they kept rerouting my call to additional numbers trying to sell me additional services I went back to the website. I promptly received a reply email with a direct customer service number. I call immediately and explained my problem. I was very up front and told the service representative I was aware that I was past the return date but could she offer any help with a replacement or credit. She then ask me to photo the sheets and send her pictures. After she received the pictures she replied back by email that I was past the return date a (Which I had previously stated) and I could have a $15 credit on my next purchase. I am saddened by Beyond the Racks customer service and will not trade with them in the future."

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trivera says: (4 years ago)
I am currently fighting for my refund for a return that I made I was told it would be 5 to 7 days once they received the items back we'll it's day number eight and stir no refund well I called the customer service number and spoke to two different people and both said the policy was 5to7 days so I then asked to speak to a supervisor when supervisor by the name of Gabriel told me that the return policy is 1to2 weeks I asked where can I find this on beyond the rack website she said under terms well I read the term section on the website needless to say it was not there so I called back and another customer service representative told me 5to7 days so she transferred me back to Gabriel make along story short Gabriel sent me an e-mail stating her 1to2 week policy which had nothing to do with beyond the rack she also started that the customer service people that work in the call center are pretty new buckshot she knows it and I do to I received also in the email her confirming that they have received their merchandise back so where is my refund where is the confirmation from the warehouse that they received the merchandise back beyond the rack has no return policy they do what they want I tried finding the corporate office number but the number only led me to the customer service number what kind of business is this

BeyondTheRack says: (5 years ago)
Hi learningladder,
We apologize for the negative experience you've had with Beyond the Rack. At BTR we not only pride ourselves on providing brand names at the lowest prices, but we also take a great deal of pride in our Customer Service. We take your comments seriously and would like to take the opportunity to rectify this problem.

If you could please provide us with an order number by emailing facebook@beyondtherack.com, we would be happy to get in touch with you today and hopefully resolve these issues for you. Thank you.

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