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Beyond the Rack Complaint - BTR, very low quality purchases and will NOT return your money!
Beyond the Rack Complaint

Beyond the Rack Complaint


BTR, very low quality purchases and will NOT return your money!

I have made a huge mistake by shopping on BTR! The first item I received was of very low quality as nothing like it seemed on the BTR site. When I received the following two items they were as well very cheap looking so I returned them hoping at least to get my money back. After several weeks I did the return they sent me an email saying I have BTR credits, apparently not paying my money back! Moreover, for one item I wanted to purchase they could tell me only after several weeks that they no longer had the item. I will remember BTR as the most embarrassing shopping experience of my life and never again buy a single thing from them. I am also acknowledging my friends who do online shopping about this- will be fare to call- scam.

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BeyondTheRack says: (6 years ago)
Hi Zeynepbr, thank you for taking the time to review BTR. We're very sorry to hear about what seems to be a bad experience. We never want our members to feel this way. At BTR we not only pride ourselves on providing brand names at the lowest prices, but we also take a great deal of pride in our Customer Service. We're very sorry if we were unable to fulfill one of your orders. Since we ship most orders within 2-3 weeks, errors such as yours are not discovered until the supplier sends us the merchandise and we prepare to ship your order. We're also very sorry to hear that the quality of the merchandise you received was less than you expected. At this time our returns policy is due to the fact that we are not a retailer, we are a private online shopping club. All of our merchandise is ordered specifically as our clients place their orders during the time of the sale. However, if you can kindly email us at social@beyondtherack.com, we'll be happy to see what we can do to turn this negative experience into a positive one. We hope you give us another chance to exceed your expectations. Please know that we're always here to help. Thank you

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