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Beyond the Rack Complaint - BTR shipments can take up to a month and Return Policy includes BTR Credit Only! - Michael Kors Watch
Beyond the Rack Complaint

Beyond the Rack Complaint

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BTR shipments can take up to a month and Return Policy includes BTR Credit Only! - Michael Kors Watch


This review has been resolved or replied to by this company.
BTR is by far the worst online shopping site I've ever dealt with.

It took 28 days from my order date to receive a Micheal Kors watch I ordered. And when I received it it had finger prints all over it. They couldn't even buff those out before shipment?!

And the pumps I ordered online which sold out super quick ended up being of very poor quality. I could have gone to the Santee Fashion Alley in LA and gotten the same pair.

The BTR credit only is what gets me. Yes, I should have read the terms and conditions more carefully but having never been this cheated before by any online store I hadn't felt the need to. Call me a fool but at least this fool will only be fooled once.

I wouldn't recommend shopping on this site to ANYONE!


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Comments


BeyondTheRack says: (5 years ago)
 0
Hi dianatra,
We are sorry to hear that your purchase was less than expected, at BTR we never want our member’s to have this sort of experience.
I am also sorry that you were not aware of our shipping policy. However, It is stated on our website under the FAQ’s and checkout page that it takes 2-3 weeks for us to receive the merchandise in our warehouse and could take up to an additional week for the package to arrive at your doorstep. Therefore orders can take up to 1 month to be delivered. At times we do run into delays that are uncontrollable but we will always send an email update to let you know that status of your order. As for the condition of your watch, please know that this is brand new and the fingerprints may have been by the packer or our quality assurance team. We apologize this was over looked.
We have forwarded you an email in hopes to resolve this issue.
Please reach out to us if you have any questions!




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