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Beyond the Rack Complaint - BTR - 5 weeks later & then reply product not available!
Beyond the Rack Complaint

Beyond the Rack Complaint


BTR - 5 weeks later & then reply product not available!

Hello, I read all the reviews from people before ordering on this site but decided I would give it a chance. I really liked this sweater and had been looking for one like it for sometime so I ordered it. I figured since I was paying the ridiculous price of $11.95 for shipping I might as well order a couple of other things on top of it. I received the other two extra things in a timely fashion but wouldn't you know it, I got confirmation that the sweater I most wanted wouldn't be delivered until a later date. That date came and went and I received another email saying it would take longer yet to be shipped(5 weeks later)! I then got the final email saying that indeed the purchase was now NOT AVAILABLE and I would receive refund! I was so upset because it took them 5 weeks to finally tell me this! So I paid the full shipping price and didn't even get the purchase I really wanted in the first place!!!! In the meantime, I did see another sweater like the one I ordered but nicer but of course didn't order it because of this order supposedly coming! Now I can't even get the other one at the other place because sizes are all gone! This is so frustrating, paying the full shipping price and not getting what you really wanted in the first place. I am so disappointed I took the chance on this company. I emailed my frustrating but you can guess, know one responded! Thanks BTR for another unsatisfied customer!

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BeyondTheRack says: (5 years ago)
Hi Kiki9215,
We’re very sorry that we were unable to fulfill your order.Since we ship most orders within 2-3 weeks, errors such as these are not discovered until the supplier sends us the merchandise and we prepare to ship your order.
We take your comments seriously and would like to take the opportunity to rectify this problem. It seems as though you have already posted on our Facebook wall. We hope to hear from you soon so that we can make this right for you. You may also email us at social@beyondtherack.com, please know that we are always here to help! Thank you

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