Beyond the Rack Consumer Reviews All Reviews

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Beyond the Rack Reviews

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  • What's all the fuss about

    Hello! I was looking for a place to give a good review for the customer service I have recieved for Beyond the Rack. All I find is mostly negative posts about the site. I find this really hard to believe. I placed my first order with them in June of this year, and have placed MULTIPLE orders since. The only complaint I have is delivery time, but I knew this at the time I placed the order. Two items I ordered weren't available and a refund was applied to my credit card in a timely fashion. I have recieved at least 5 $10 credits from then for orders that took longer then expected.... More...
    Jasmine05's Picture   Jasmine05    2 Comments   Comments
  • Customer Service

    This review has been resolved or replied to by this company. I just had a great experience with customer service. I wrote a review yesterday about sheets I had ordered being of poor quality on a review site like this. I did not contact the company as I did not feel it was worth the bother of complaining and returning the item. Imagine my surprise when I received and email from them later saying they had read my review and if I would send them the order number they would rectify the purchase. I did so this morning. They contacted me shortly thereafter advising me that they were refunding the total purchase price. How can customer service be better... More...
    (Online Shopping - Sponsored by AMAZON.COM)
    Lbrekke's Picture   Lbrekke    1 Comments   Comments
  • Beyond the Rack

    I've ordered from Beyond the Rack at least 20 times and for the most part, both the customer service and products I've been more than happy with... Most of the items came within the posted time frame; when they didn't, I generally got an update telling me of the change. on the rare occurrence I didn't hear from them, I sent them an email questioning why I didn't get notified there would be a delay. I would get a reply with an apology; an explanation, and even a coupon code for $10 included, or once a credit of $11.30 due to an error on their part for an explanation... More...
    (Featured Editor)
    JMG777's Picture   JMG777    1 Comments   Comments
  • Pleasantly Surprised

    I have heard good things about Beyond the Rack from friends, but some of the online reviews are rather scathing, so I was a little reluctant to take the plunge and order...however, am I ever glad I did! The product was delivered 18 days after I ordered it, the item was carefully wrapped, and the quality of the product is exceptional, given the highly discounted price I paid for it. I couldn't be happier. I definitely recommend Beyond the Rack and will be ordering from them again. More...
    (Online Shopping - Sponsored by AMAZON.COM)
    VancouverDeb's Picture   VancouverDeb    1 Comments   Comments
  • My first Beyond the Rack experience : GREAT!

    After ordering 2 pairs of K-Swiss shoes (at an amazing price!), I received a confirmation of my purchase right away along with an explanation of their delivery process. 7 days later (instead of 2-3 weeks!), I received an order status update. 5 days later, I received a shipping confirmation email with the track number. 2 days later, Canada Post delivered my package. Overall, the delivery process took LESS TIME THAN EXPECTED and the fit of the shoes is perfect (because I already own a pair of K-Swiss shoes and know my size). My best advice for anyone wanting to try online shopping is to DO... More...
    (Online Shopping - Sponsored by AMAZON.COM)
    Voguish's Picture   Voguish    0 Comments   Comments


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