Beyond the Rack Consumer Complaints All Reviews

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Beyond the Rack Reviews

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  • Spam much?



    I unsubscribed from the email preferences countless times, over a period of about 3 months, yet I continue to get weekly emails. Their customer service is useless. The times when they DID actually reply to me, I was told that they would unsubscribe me and my preferences would be updated within 24 hours. Alas, the emails never stopped. The live chat representative today was equally annoying. She brushed me off, told me she would unsubscribe me after I asked for my account to be cancelled. Then she hastily left the chat. Why you gotta be so rude, Kathy? I just sent another email asking that... More...
    (Miscellaneous)
    Beatit's Picture   Beatit    2 Comments   Comments
  • Return Policy



    This review has been resolved or replied to by this company. Please be aware!!! If you return something to this company, they will NOT REIMBURSE YOU but will give you a CREDIT from their store. I must say their policy is written clearly but somewhat I did not notice it. I had ordered quite a bit of stuff hoping to return what did not fit me well (it's hard to predict on clothes until you try them on). I am very upset about this. Usually online stores will reimburse you in full on your credit card. I find this a hard one to swallow as I have placed two other orders since and today I just returned a few more items. I obviously will have to... More...
    (Shopping, Chain Stores)
    MJos's Picture   MJos    1 Comments   Comments
  • Shipping and refunds are the absolute WORST!



    I have ordered several times from BTR and I must say that I can find some very good deals and unique clothing items, however, the shipping issues make you rethink your decision to purchase with them!! I have had to wait in excess of 6-8 weeks in some cases for items to be delivered and that is totally unacceptable. I have sent back a few items because the quality looked sub-par and they actually looked as if they were worn, wiped and resold! Granted I do have some FAB pieces from BTR and I am grateful...I still shop with them periodically, but I do check with Ideeli & HauteLook to see... More...
    (Shopping, Chain Stores)
    mrznette's Picture   mrznette    1 Comments   Comments
  • Shipping



    This company is in the SAME city where I live - Montreal. I have ordered from on-line discount shops in California and received my merchandise in less than HALF THE TIME!! If you are verrrrry patient and really want the item you are ordering, fine. Like if you buy your stuff for next season, then no worries. It can literally take over 5-6 weeks to process & receive your goods. More...
    (Shopping, Chain Stores)
    vikimor's Picture   vikimor    0 Comments   Comments


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