Beyond the Rack Consumer Complaints All Reviews

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Beyond the Rack Reviews

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  • Wallet shipping time

    I ordered a wallet from BTR on Aug 15 and they still have not even shipped it out.Today is Sept. 5th! I have inquired about this and they never got back to me so today I sent a message through their live chat. Their response : ..Oh, it should have shipped out, but we will get back to you next week. Really!! Lousy customer service, really bad communication and the value is not there. I am taking my money elsewhere.Shame on you BTR for not taking your customers seriously. This company is going down the tubes! More...
    (Shopping, Chain Stores)
    baril9333's Picture   baril9333    1 Comments   Comments
  • fake gucci soho disco

    I was so excited to buy the gucci soho disco at a discounted price. The shipping took a full month and beyond the rack failed to communicate with me without me being proactive. For $600 I expected a real one. It finally arrived and it was indeed fake. I know this because I recently bought the exact same colour at the gucci store and there are obvious differences like the authenticity cards and logo. So they've caused me some quantifiable damages as I've had to repurchase the bag at $1060 at the gucci store and I don't want a $600 credit at beyond the rack. I want my money... More...
    (Shopping, Chain Stores)
    Allyz1987's Picture   Allyz1987    0 Comments   Comments
  • someome else's order in my parcel -Worst service ever

    I ordered few items for m'y first order. It vas been shipment in few parcels, but one of them had someone else's order inside. The bag was at my name, but the packing slip days the order belongs to someone in a different province. I returned the wrong items directly at the warehouse, but I have been struggling for 6 weeks to her my items!!!! I call every week for a status update, but no one can tell me when I can have what I paid for!! A customer rep even told me the merchandise is available, but still nothing done step is to obtain my refund by contesting the purchase... More...
    mimigag's Picture   mimigag    0 Comments   Comments

    I have been a BTR customer since 2010. I purchase a lot from them. Boots, coats, scarves, even fondue machines. You name it, and most likely I've bought it. Anyway I recent ordered a red jacket from them. The jacket I recieved looked nothing like the picture and it was not true to size at all. It was extremely big. i sent it back stating that the item was too big and looked nothing at all like the description. I later get credited back for the jacket minus 9.95 for shipping. ARE YOU KIDDING ME? 10 DOLLARS FOR A RETURN LABEL? I emailed them explaining that the price for the return label... More...
    (Online Shopping - Sponsored by AMAZON.COM)
    Mirnainc's Picture   Mirnainc    1 Comments   Comments
  • Disappointed

    I have been a loyal customer of beyond the rack for a few years now.. Up until my last purchase. I broke down and bought a Michael Kors purse and matching wallet. A purchase that I had saved up to buy for months. After it took a month to ship my order I was very excited. When it arrived, a HUGE disappointment. It wasn't all what I had expected and when I done some research online, it's def fake! The serial numbers on the purse and wallet are only a number apart and they are not matching! I paid a lot of money for these items and I expected them to be legit. Never buying from them... More...
    (Online Shopping - Sponsored by AMAZON.COM)
    Rebeccapcp's Picture   Rebeccapcp    1 Comments   Comments

    I was checking the tracking on my order and it had not even shipped yet. I decided that I would cancel the item, especially after reading all the scam reports on this company. I emailed them several times, and tried to call customer service and was on hold for 1 hour, (but they kept telling me that I was #1 on the Q). They charged my account even before it was it scheduled to ship, so I contacted my bank and am disputing the charges since I gave AMPLE notice for cancellation. My rating for this company is they are horrible!! More...
    IDAPFC3008's Picture   IDAPFC3008    1 Comments   Comments
  • Wrong Item received

    I placeed an order on 5/15/14 for Jenni Chan Dufflel bag with black handles. I received the Computer Tote. I emailed customer service twice and did not receive a reply or acknowegment. Upon reading their return policy, shipping price of $5.95 plus return shipping of $9.95 would not be refunded. So it would cost me $16.00 if I return the Computer Tote bag. I paid $20.00 for the duffel bag. Now, remember they sent me the WRONG product. And to boot, the duffel bag is no longer on the web site.. JEN00117010-Z Signiture 18"City Duffel in Black and White Order #45586 I wish I... More...
    (Online Shopping - Sponsored by AMAZON.COM)
    Kaybee1950's Picture   Kaybee1950    4 Comments   Comments
  • Scam! reporting it to the BBB and my bank

    It is too bad that I allowed myself to be scamed. I placed my order over a month and a half ago. The ship dates continue to be defered with no end in sight. It looks like the shipped one dress of 4 that were ordered, but the tracking states that it was not deliverable as addressed. My mailing address is correct on the profile I entered. I have attempted to call customer service only to sit on hold for almost an hour (twice). I will be taking this to the BBB and my bank to dispute the $200.00 charge they took with out providing the product. More...
    (Shopping, Chain Stores)
  • Horrible Company

    From the very beginning I have had a horrible time with this company. I like how they take your money first and then tell you how long it will take to get your product to you. You can never ever get a live person when you call customer service and when you email them and ask a straight forward question you do not get a straight forward answer. What I would like to no is what kind of scam is this company running. It has been a month and I'm still waiting for my order to come, but their happy because they already have my money. I'm a first time customer and a last time customer. I... More...
    Wonder11's Picture   Wonder11    2 Comments   Comments

    This review has been resolved or replied to by this company. Hi everyone , I'd like to share my experience with the Beyond the Rack. I ordered wall art ( two paintings ) from Beyond the Rack before Christmas and the shipping was 2-3 business days. I called them on the second day after I ordered and i asked them to cancel my order , representative said ok we canceled your order but they didn't, and after new year i received package from them with wall art that i canceled . I called them and they told me that i cannot return wall art and they don't have notes that i called them and canceled my order and Beyond the Rack representative... More...
    (Interior Design, Home Repairs - Sponsored by SEARS)
    vitasukhan's Picture   vitasukhan    1 Comments   Comments
  • Beyond the rack - toy sized furniture - NO RETURN POLICY

    The company website highlights its hassle free return policy nd advertises beautiful white leather corbusier chairs. The chairs are lovely --- for children - too small for adults and too close to the ground to be comfortable. The small print - no return - so $800 later I have furniture for a doll house but not my livingroom. I had used the service before for clothes and linens - found the quality variable so the return policy is important but this was really a huge mistake. You cannot tell from the photos how big they are and the dimensions are misleading. DO NOT BUY THEIR FURNITURE OR YOU... More...
    clevergrl7110's Picture   clevergrl7110    0 Comments   Comments
  • BTR - 5 weeks later & then reply product not available!

    Hello, I read all the reviews from people before ordering on this site but decided I would give it a chance. I really liked this sweater and had been looking for one like it for sometime so I ordered it. I figured since I was paying the ridiculous price of $11.95 for shipping I might as well order a couple of other things on top of it. I received the other two extra things in a timely fashion but wouldn't you know it, I got confirmation that the sweater I most wanted wouldn't be delivered until a later date. That date came and went and I received another email saying it would... More...
    (Shopping, Chain Stores)
    Kiki9215's Picture   Kiki9215    1 Comments   Comments
  • Poor packaging lead to broken plates and no replacements

    I ordered two boxes of 16 piece Denby plates and found 3 dinner plates and 1 mug broken. Upon contacting them they asked me to send photos of the broken plates and they would replace them or issue a refund. They refunded me alright, 25% of 1 set. This would make sense if it wouldn't cost me nearly $200 to replace those 4 pieces, which was the cost of the entire 16 piece set from BTR. I wouldn't be so adamant about them replacing them if it weren't for the fact that they were poorly packaged in the 1st place. There was nothing separating the dishes in the box, so it is... More...
    (Shopping, Chain Stores)
    jdroper's Picture   jdroper    1 Comments   Comments
  • complaint of beyond b67

    Dear Sir, I purchase beyond b67 mobile but some technical problem is not work properly then I service center solve to problem they say me ki its pcb problem then mobile dispatch to company he say come 10 to 12 days return but now till its not any action he now say now 10 or 12 days to come mobile i don't know what exit problem e-mail id is maxcom service center charai thane docket no. 1-198 More...
    (Mobile Phones)
    bajeerao007's Picture   bajeerao007    1 Comments   Comments
  • By far THE WORST customer service ever!!!!!

    Normally I don't even bother to write a review but this time I feel obligated to warn others of this horrible company. I ordered a pair of boots for my daughter. Beyond the Rack shipped them out on Oct. 25th. I had checked the tracking of these boots to find out that they were being returned to them because they could not deliver them to me. Beyond the Rack had shipped them via UPS. From there they were transferred to the local post office (per beyond the rack), why I have no idea since UPS is in my neighborhood at least 4-5 times a day. Somewhere between UPS and post office their... More...
    (Delivery Services)
    liddigirl's Picture   liddigirl    1 Comments   Comments
  • bad just bad

    This review has been resolved or replied to by this company. i bought quite a few things from btr but the last few were a disaster pants with no buttons 2nd got a womens shirt instead of a mans =btr fault 3rd got a leather bracelet that disintegrated ina week 4th got a product they said was made in usa when it was chinese crap 5th bought shorts thast btr didnt have ..told me 3 weeks later[did u have fun with my money btr] and still paid shipping cuz i bought another cheap piece with order so I paid $12 for a 17$ of what btr is crap [overpriced chinese watches] and the rest u can usually find on amazon or e bay at same price... More...
    (Shopping, Chain Stores)
    djfunkydj's Picture   djfunkydj    2 Comments   Comments
  • BTR shipments can take up to a month and Return Policy includes BTR Credit Only!

    This review has been resolved or replied to by this company. BTR is by far the worst online shopping site I've ever dealt with. It took 28 days from my order date to receive a Micheal Kors watch I ordered. And when I received it it had finger prints all over it. They couldn't even buff those out before shipment?! And the pumps I ordered online which sold out super quick ended up being of very poor quality. I could have gone to the Santee Fashion Alley in LA and gotten the same pair. The BTR credit only is what gets me. Yes, I should have read the terms and conditions more carefully but having never been this cheated before by any... More...
    dianatra's Picture   dianatra    1 Comments   Comments
  • Beyond the Rack - When is a purchase not a purchase?

    This review has been resolved or replied to by this company. I place my order on May 12th for a watch list price $525 on sale at $199 with Beyond The Rack(BTR). Great deal! I buy and expect delivery 2-3 weeks as stated on my order. over the 5 weeks I receive regular updates stating that the shipment of the watch is delayed but expected over the next 1-2 weeks. Well,.. now it's 7 weeks and no watch has been received. I call to follow up on the status and I'm told that the order has been cancelled and my money will be refunded over the next few days as their supplier could not fill the order. that's BS. Completely... More...
    (Online Shopping - Sponsored by AMAZON.COM)
    stancd's Picture   stancd    1 Comments   Comments
  • Beyond the Rack in lacking in customer service

    This review has been resolved or replied to by this company. I ordered 1000 TC sheets from them and despite the long shipping time, they actually looked pretty good when I got them. After a few washings the bottom sheet pilled so bad it's like sleeping on burlap. Not at all what I expected from 1000 TC sheets. I could have purchased a similar product from Kohl's, Home Goods or BB&B and had no trouble returning if disappointed in the product. I am not the only complaint on these sheets, other on multiple complaint sites. They are still on sale at BTR. I have wasted $70 but will be going to a brick and mortar store to buy from now on! More...
    (Online Shopping - Sponsored by AMAZON.COM)
  • Beyond the rack customer service

    "I recently purchased some 1200 thread count sheets from Beyond the Rack. After receiving them I stored them in the linen closet. Soon after I had guests come and put them on the bed in the guest room. While taking them out of the package they appeared to be high quality and I was satisfied with my purchase. After my guests departed I laundered the sheets according to manufacturers instructions I noticed the fitted sheet was covered in "pills" ( little bumps like the sheets were old) I then went back on to the website and tried to contact customer service. After numerous... More...
    (Online Shopping - Sponsored by AMAZON.COM)
  • Refund refused although merchandise is still not delivered

    This review has been resolved or replied to by this company. I asked BTR for a full refund after multiple mistakes on shipping, and on merchandise delivery always being postponed. The responses from the Customer Service team are unprofessional and unhelpful. I am very dissapointed in how they refuse to refund me, even though they have not delivered or even received my merchandise, for which I paid in full plus a shipping fee. I keep receiving emails informing me that the reception of the iitems are delayed. I've been oredering from BTR for over a year now, and this has happened too many times. Once they cancelled one item because they were... More...
    (Shopping, Chain Stores)
  • Be aware the authenticity of their designer's products

    I purchased two Gucci bags from them. The bags did not come with any authentic card so i was questioning the authenticity of their products. I called their customer services and she said she will get the original sales receipt for me to proof the authenticity. However they did not do that and they haven't response to me ever since. I was now more suspicious than before based on their attitude. Their customer service was neither friendly nor helpful. I have to file a dispute to my credit card company to defend my right. Don't think I will ever shop with them again. More...
    (Shopping, Chain Stores)
    ky2wang's Picture   ky2wang    1 Comments   Comments
  • Buyer Beware.

    This review has been resolved or replied to by this company. The first time I used beyond the rack I had a great experience, not so much the second time. I ordered a bag on Jan 4, 2014 and received it 2-18-2013 over a month later. It arrived damaged and it was a non returnable item. After twenty phone calls beyond the rack finally conceded to store credit. I shipped it back same day and it was returned 2-25-2013. Only after making several phone calls and threatening to call my credit card company for fraud did I receive the credit. Today is 3-20-2013. Over one month to ship, and one month to receive store credit. Unfortunately I have no choice but... More...
    (Shopping, Chain Stores)
    shopper1234's Picture   shopper1234    2 Comments   Comments
  • Online Shopping Nightmare

    This review has been resolved or replied to by this company. Buyer Beware!! I returned a $160 Coach crossbody bag citing return codes 04 (damaged) and 14 (shipping took too long). The leather on the flap was slightly scratched and I pointed that out on my return slip. I received an email saying BTR credited the $ to my BTR account. This email indicated I returned the bag because I changed my mind, return code 16. When I contacted the co. to request a refund to my credit card they denied saying the bag, in their opinion, was not damaged. The manager could not review the bag because it had already been re-sold and shipped to another buyer. I am very... More...
    (Online Shopping - Sponsored by AMAZON.COM)
    txstace's Picture   txstace    1 Comments   Comments
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