Beyond the Rack Reviews and Complaints

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Beyond the Rack Reviews

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  • Spam much?

    I unsubscribed from the email preferences countless times, over a period of about 3 months, yet I continue to get weekly emails. Their customer service is useless. The times when they DID actually reply to me, I was told that they would unsubscribe me and my preferences would be updated within 24 hours. Alas, the emails never stopped. The live chat representative today was equally annoying. She brushed me off, told me she would unsubscribe me after I asked for my account to be cancelled. Then she hastily left the chat. Why you gotta be so rude, Kathy? I just sent another email asking that... More...
    Beatit's Picture   Beatit    2 Comments   Comments

    This review has been resolved or replied to by this company. Hi everyone , I'd like to share my experience with the Beyond the Rack. I ordered wall art ( two paintings ) from Beyond the Rack before Christmas and the shipping was 2-3 business days. I called them on the second day after I ordered and i asked them to cancel my order , representative said ok we canceled your order but they didn't, and after new year i received package from them with wall art that i canceled . I called them and they told me that i cannot return wall art and they don't have notes that i called them and canceled my order and Beyond the Rack representative... More...
    (Interior Design, Home Repairs - Sponsored by SEARS)
    vitasukhan's Picture   vitasukhan    1 Comments   Comments
  • Customer Service

    This review has been resolved or replied to by this company. I just had a great experience with customer service. I wrote a review yesterday about sheets I had ordered being of poor quality on a review site like this. I did not contact the company as I did not feel it was worth the bother of complaining and returning the item. Imagine my surprise when I received and email from them later saying they had read my review and if I would send them the order number they would rectify the purchase. I did so this morning. They contacted me shortly thereafter advising me that they were refunding the total purchase price. How can customer service be better... More...
    (Online Shopping - Sponsored by AMAZON.COM)
    Lbrekke's Picture   Lbrekke    1 Comments   Comments
  • Beyond the rack - toy sized furniture - NO RETURN POLICY

    The company website highlights its hassle free return policy nd advertises beautiful white leather corbusier chairs. The chairs are lovely --- for children - too small for adults and too close to the ground to be comfortable. The small print - no return - so $800 later I have furniture for a doll house but not my livingroom. I had used the service before for clothes and linens - found the quality variable so the return policy is important but this was really a huge mistake. You cannot tell from the photos how big they are and the dimensions are misleading. DO NOT BUY THEIR FURNITURE OR YOU... More...
    clevergrl7110's Picture   clevergrl7110    0 Comments   Comments
  • BTR - 5 weeks later & then reply product not available!

    Hello, I read all the reviews from people before ordering on this site but decided I would give it a chance. I really liked this sweater and had been looking for one like it for sometime so I ordered it. I figured since I was paying the ridiculous price of $11.95 for shipping I might as well order a couple of other things on top of it. I received the other two extra things in a timely fashion but wouldn't you know it, I got confirmation that the sweater I most wanted wouldn't be delivered until a later date. That date came and went and I received another email saying it would... More...
    (Shopping, Chain Stores)
    Kiki9215's Picture   Kiki9215    1 Comments   Comments
  • Poor packaging lead to broken plates and no replacements

    I ordered two boxes of 16 piece Denby plates and found 3 dinner plates and 1 mug broken. Upon contacting them they asked me to send photos of the broken plates and they would replace them or issue a refund. They refunded me alright, 25% of 1 set. This would make sense if it wouldn't cost me nearly $200 to replace those 4 pieces, which was the cost of the entire 16 piece set from BTR. I wouldn't be so adamant about them replacing them if it weren't for the fact that they were poorly packaged in the 1st place. There was nothing separating the dishes in the box, so it is... More...
    (Shopping, Chain Stores)
    jdroper's Picture   jdroper    1 Comments   Comments
  • complaint of beyond b67

    Dear Sir, I purchase beyond b67 mobile but some technical problem is not work properly then I service center solve to problem they say me ki its pcb problem then mobile dispatch to company he say come 10 to 12 days return but now till its not any action he now say now 10 or 12 days to come mobile i don't know what exit problem e-mail id is maxcom service center charai thane docket no. 1-198 More...
    (Mobile Phones)
    bajeerao007's Picture   bajeerao007    1 Comments   Comments
  • By far THE WORST customer service ever!!!!!

    Normally I don't even bother to write a review but this time I feel obligated to warn others of this horrible company. I ordered a pair of boots for my daughter. Beyond the Rack shipped them out on Oct. 25th. I had checked the tracking of these boots to find out that they were being returned to them because they could not deliver them to me. Beyond the Rack had shipped them via UPS. From there they were transferred to the local post office (per beyond the rack), why I have no idea since UPS is in my neighborhood at least 4-5 times a day. Somewhere between UPS and post office their... More...
    (Delivery Services)
    liddigirl's Picture   liddigirl    1 Comments   Comments
  • Beyond the Rack

    I've ordered from Beyond the Rack at least 20 times and for the most part, both the customer service and products I've been more than happy with... Most of the items came within the posted time frame; when they didn't, I generally got an update telling me of the change. on the rare occurrence I didn't hear from them, I sent them an email questioning why I didn't get notified there would be a delay. I would get a reply with an apology; an explanation, and even a coupon code for $10 included, or once a credit of $11.30 due to an error on their part for an explanation... More...
    (Featured Editor)
    JMG777's Picture   JMG777    1 Comments   Comments
  • bad just bad

    This review has been resolved or replied to by this company. i bought quite a few things from btr but the last few were a disaster pants with no buttons 2nd got a womens shirt instead of a mans =btr fault 3rd got a leather bracelet that disintegrated ina week 4th got a product they said was made in usa when it was chinese crap 5th bought shorts thast btr didnt have ..told me 3 weeks later[did u have fun with my money btr] and still paid shipping cuz i bought another cheap piece with order so I paid $12 for a 17$ of what btr is crap [overpriced chinese watches] and the rest u can usually find on amazon or e bay at same price... More...
    (Shopping, Chain Stores)
    djfunkydj's Picture   djfunkydj    2 Comments   Comments
  • BTR shipments can take up to a month and Return Policy includes BTR Credit Only!

    This review has been resolved or replied to by this company. BTR is by far the worst online shopping site I've ever dealt with. It took 28 days from my order date to receive a Micheal Kors watch I ordered. And when I received it it had finger prints all over it. They couldn't even buff those out before shipment?! And the pumps I ordered online which sold out super quick ended up being of very poor quality. I could have gone to the Santee Fashion Alley in LA and gotten the same pair. The BTR credit only is what gets me. Yes, I should have read the terms and conditions more carefully but having never been this cheated before by any... More...
    dianatra's Picture   dianatra    1 Comments   Comments
  • poor customer service and management system

    It is impossible to see my previous purchases or credits refund by clicking in my account. So, if they over charged my BTR credits it will be impossible to find prove to show them since buyers have soooo little informations in their account to track. When trying to argue with the customer service, they keep ignoring you. They sent me a resume of my account activities by manually hand writing with plenty of errors (like 25+25=60). No real transaction showed. Sent them email 3 days ago and still no reply. Telling me that they will call back 4 days ago. More...
    (Credit Cards, Finance, Banks)
  • Beyond the Rack - When is a purchase not a purchase?

    This review has been resolved or replied to by this company. I place my order on May 12th for a watch list price $525 on sale at $199 with Beyond The Rack(BTR). Great deal! I buy and expect delivery 2-3 weeks as stated on my order. over the 5 weeks I receive regular updates stating that the shipment of the watch is delayed but expected over the next 1-2 weeks. Well,.. now it's 7 weeks and no watch has been received. I call to follow up on the status and I'm told that the order has been cancelled and my money will be refunded over the next few days as their supplier could not fill the order. that's BS. Completely... More...
    (Online Shopping - Sponsored by AMAZON.COM)
    stancd's Picture   stancd    1 Comments   Comments
  • Return Policy

    This review has been resolved or replied to by this company. Please be aware!!! If you return something to this company, they will NOT REIMBURSE YOU but will give you a CREDIT from their store. I must say their policy is written clearly but somewhat I did not notice it. I had ordered quite a bit of stuff hoping to return what did not fit me well (it's hard to predict on clothes until you try them on). I am very upset about this. Usually online stores will reimburse you in full on your credit card. I find this a hard one to swallow as I have placed two other orders since and today I just returned a few more items. I obviously will have to... More...
    (Shopping, Chain Stores)
    MJos's Picture   MJos    1 Comments   Comments
  • Beyond the Rack in lacking in customer service

    This review has been resolved or replied to by this company. I ordered 1000 TC sheets from them and despite the long shipping time, they actually looked pretty good when I got them. After a few washings the bottom sheet pilled so bad it's like sleeping on burlap. Not at all what I expected from 1000 TC sheets. I could have purchased a similar product from Kohl's, Home Goods or BB&B and had no trouble returning if disappointed in the product. I am not the only complaint on these sheets, other on multiple complaint sites. They are still on sale at BTR. I have wasted $70 but will be going to a brick and mortar store to buy from now on! More...
    (Online Shopping - Sponsored by AMAZON.COM)
  • Beyond the rack customer service

    "I recently purchased some 1200 thread count sheets from Beyond the Rack. After receiving them I stored them in the linen closet. Soon after I had guests come and put them on the bed in the guest room. While taking them out of the package they appeared to be high quality and I was satisfied with my purchase. After my guests departed I laundered the sheets according to manufacturers instructions I noticed the fitted sheet was covered in "pills" ( little bumps like the sheets were old) I then went back on to the website and tried to contact customer service. After numerous... More...
    (Online Shopping - Sponsored by AMAZON.COM)
  • Refund refused although merchandise is still not delivered

    This review has been resolved or replied to by this company. I asked BTR for a full refund after multiple mistakes on shipping, and on merchandise delivery always being postponed. The responses from the Customer Service team are unprofessional and unhelpful. I am very dissapointed in how they refuse to refund me, even though they have not delivered or even received my merchandise, for which I paid in full plus a shipping fee. I keep receiving emails informing me that the reception of the iitems are delayed. I've been oredering from BTR for over a year now, and this has happened too many times. Once they cancelled one item because they were... More...
    (Shopping, Chain Stores)
  • Be aware the authenticity of their designer's products

    I purchased two Gucci bags from them. The bags did not come with any authentic card so i was questioning the authenticity of their products. I called their customer services and she said she will get the original sales receipt for me to proof the authenticity. However they did not do that and they haven't response to me ever since. I was now more suspicious than before based on their attitude. Their customer service was neither friendly nor helpful. I have to file a dispute to my credit card company to defend my right. Don't think I will ever shop with them again. More...
    (Shopping, Chain Stores)
    ky2wang's Picture   ky2wang    1 Comments   Comments
  • Buyer Beware.

    This review has been resolved or replied to by this company. The first time I used beyond the rack I had a great experience, not so much the second time. I ordered a bag on Jan 4, 2014 and received it 2-18-2013 over a month later. It arrived damaged and it was a non returnable item. After twenty phone calls beyond the rack finally conceded to store credit. I shipped it back same day and it was returned 2-25-2013. Only after making several phone calls and threatening to call my credit card company for fraud did I receive the credit. Today is 3-20-2013. Over one month to ship, and one month to receive store credit. Unfortunately I have no choice but... More...
    (Shopping, Chain Stores)
    shopper1234's Picture   shopper1234    2 Comments   Comments
  • Online Shopping Nightmare

    This review has been resolved or replied to by this company. Buyer Beware!! I returned a $160 Coach crossbody bag citing return codes 04 (damaged) and 14 (shipping took too long). The leather on the flap was slightly scratched and I pointed that out on my return slip. I received an email saying BTR credited the $ to my BTR account. This email indicated I returned the bag because I changed my mind, return code 16. When I contacted the co. to request a refund to my credit card they denied saying the bag, in their opinion, was not damaged. The manager could not review the bag because it had already been re-sold and shipped to another buyer. I am very... More...
    (Online Shopping - Sponsored by AMAZON.COM)
    txstace's Picture   txstace    1 Comments   Comments
  • Beyond the Rack is beyond rediculous - DO NOT USE

    I have been waiting for two months for the two items i ordered. 1. Even though the items are identical, they decided to ship them separately 2. After I called them with concerns, they sent me an email with a post office address 3. Much to my personal dismay, I had to spend two hours in the post office, only to find out that the item was never there 4. On my account, it states that one of my items was delivered - I have never received it. 5. I called again, was kept on hold for 15 minutes and then the call dropped 6. When i finally got a live person to speak to me, i was informed... More...
    (Online Shopping - Sponsored by AMAZON.COM)
    liyam's Picture   liyam    1 Comments   Comments
  • Worst company iv ever dealt with in my life!

    You will never get credited back for any return and their merchandise is never good quality! Their customer service is the biggest joke its unbelievable a freaking idiot could do their job! I have never in my life had to deal with such a rude and uncaring individuals that they have working at this company. DO NOT waste your many or your time shopping here, this company should be shut down immediately. I mean just look at the pages and pages of negative reviews that people have written. I will do everything in my power to not let what happened to me happen to anyone else. Please take my... More...
    (Online Shopping - Sponsored by AMAZON.COM)
    beachg6969's Picture   beachg6969    1 Comments   Comments
  • Horrible Online Retailer

    Absolutely horrible online retailer. It's like shopping at an online junkyard. Items arrive not as described, broken and/or non-functioning/defective, cloths that tear during their wash, etc. Ordered less and less from them over a period of a year, as more and more problems kept occurring. Final straw was receiving a Calvin Klein shirt from them that was clearly not made by Calvin Klein (I have been buying CK shirts for over 10 years). i.e. it was a fake. Absolutely zero quality control. Only good thing about this company is whenever you file a complaint, they automatically... More...
    (Shopping, Chain Stores)
    TechGuy's Picture   TechGuy    2 Comments   Comments
  • A horrible experience

    I ordered 4 pair of shoes just after the holidays, and I am just starting to received them one by one. first of all takes a long time before your order comes, second not even of the 3 pairs I cannot use. First pair was too big looks like a size 11 to me 2nd pair the right fight smaller than the left, the 3rd pair thy send me a wrong size I ordered 10 but they send me size 9 that seems like a 71/2 to me..with a horrible quality..the 4th pair I havent received it I am scared to received because this is a high knee boots..Oh Lord have Mercy. This is a nightmare ..and if you read the label... More...
    (Shopping, Chain Stores)
    Babesjackpots's Picture   Babesjackpots    1 Comments   Comments
  • Beyond the Rack consumer complaint

    I have made a few purchases from this website. The first being about 6 months ago. I ordered a dress, which I loved from first sight. It took several weeks to arrive, I wore it twice and one of the seams in the lining completely came apart. I loved the dress so much that I didn't bother to complain or try to return it, I fixed it myself. I ordered several items a month ago. They are arriving in dribs and drabs. One item has still not been shipped or received at BTR, yet my credit card has been charged. Two items were returned due to poor quality and not as described. I was not... More...
    suesea's Picture   suesea    4 Comments   Comments
  • Shipped to random address, waited 30 days for refund

    NEVER EVER EVER EVER PURCHASE FROM THIS WEBSITE!!!!! Trust me you will find a better deal for your time and suffering somewhere else. Not only do they take a whole month just to ship your order but they sent my package to the wrong address. Then they blamed it on UPS when I called in to find out where my package was. Then they tried to shoo me off the phone by telling me that I would have to wait 24 hours for an email to be sent to verify my shipping address. You can't do that over the phone???? Then this whole long drawn out process just for them to refund my money. Save your money... More...
    (Home Improvement)
    Shellio66's Picture   Shellio66    1 Comments   Comments

    I TRIED to purchase an item from them... they sent an email stating "item was shipped" after a week I contacted them because it had still not been dropped off at UPS. I have contacted them thru email - no response, called and was put on hold for 11 mins and then disconnected. I called back and was told to wait another week! I have heard this song and dance before and will be calling for legal help if no item and no refund! As of right now I will NEVER buy from them again!!!! More...
  • Beyond the Rack refunds and customer service

    I am try to deal with Beyond the Rack regarding returned items. In a nut shell, I had already promised myself I wouldn't order from them again. I did order from them the first week of November. I returned 8 items keeping 1. I have been dealing with customer service reps who don't care less about my predicment. Two credit card billing cycles have gone by with me paying interest on items I don't have and I still do not have credits put back on my Mastercard. This company is way too big and too rich to care about customers! I just want my money back for items that I returned... More...
    (Shopping, Chain Stores)
    dbhsirt's Picture   dbhsirt    1 Comments   Comments
  • Beyond the Rack Consumer Complaint

    This company is the worst online shopping company I have ever dealt with. I called to cancel an order (after purchasing many items from them) and when the items were shipped to me anyways, I called to let the customer representative know, his name was Rickardo Brackett. He told me to return the items which were accidentally shipped and he would put a note that these amounts should be refunded to me rather than credited to my BTR account. When I returned the items and called to find out what the status was, a girl named Melanie at the call center (very ubelievably rude) said she would not... More...
    veryupsett's Picture   veryupsett    2 Comments   Comments

Beyond the Rack Reviews By Product

Beyond the Rack Comments

FRUSTRADA says: (9 months ago)
I bougth from this company and is true they don't credit the money back to your credit card and for them to accept the return it was hard the shirt that I bougth was ripping when I wash it before use it, okey, so I did not trust their quality and I order some sandals I just got them on this Saturday on Sunday I was going to use one pair and a piece of elastic stay in my hands incredible!!! I' don't know what to do anymore, this company sells bad bad products!!! I hate it!! DON'T BUY FROM THEM

ldrobinson says: (1 year ago)
It's bad enough that I've had to wait for PAID items as long as two months, but to have to wait TWO WEEKS for a CREDIT, from the time returned items are received at BTR, is unacceptable! This is only one of many complaints I have expressed to Customer Service, and, sadly, no one ever bothers to follow-up or address these issues. I buy a lot from BTR (I guess I'm a glutten for punishment), but my frustration level has me seriously considering not purchasing from them any more. There are much better on-line shopping websites that I've dealt with. In fact, HAUTELOOK is awesome! They will actually give you a $20 credit if an item ordered is oversold or becomes unavailable--NOW THAT'S CUSTOMER SERVICE! Take note BTR!


idevilness says: (1 year ago)
Don't shop with Beyond the Rack! The service and quality has gone completely downhill. They used to sell decent stuff and ship within reasonable time. I used to love Beyond the Rack so I gave them many chances to redeem themselves but nothing has improved. My last 5 orders with them have been very disappointing. I'll wait weeks for my items and then they'll tell me one of them is out of stock. The first time this happened, they gave me a refund for the item and a $10 credit...which is okay. Then the same thing happens 3 more times. They give me a refund but no credit. I feel like I got ripped off on the shipping charge since they don't refund that. Also, I spent a lot of time contacting customer service to track down my items and get refunds.
As for quality of their items, it's hit-or-miss. My Michael Kors bag and Kenneth Cole Jacket was fine but most of their clothing or shoes are very poor quality. So basically, unless it's a brand you know, it'll likely be less than expected. The pictures are deceiving. For example, it looks like it fits the model but I'll receive an item that's too large. And you can't tell the quality is so poor in the pictures. There are many times I decided to keep the item to avoid paying the return shipping fee. I won't be shopping here in the future.

kangxiong says: (1 year ago)
Beyond the rack has poor service...I order the wrong jacket call them right back and they say ok they will cancel it. couple days later they send me e-mail saying that the jacket was them right back and they say they can't refund my money if i ever return it i will get store credit only...poor service don't ever use it...

seanie says: (2 years ago)
Beyond the Rack just flat out stole money from me. I had ordered an item online 8 weeks ago. It was supposed to be delivered within 6 weeks. After 8 weeks past and I had heard nothing I called them and they informed me that they wouldn't be shipping it as it was out of stock. Bottom line is that they flat out stole hundreds of dollars from me for an 8 week period. I essentially gave them a zero interest loan for 8 weeks...Effin scammers! DO NOT BUY FROM THEM

seanie says: (2 years ago)
Beyond the Rack just flat out stole money from me. I had ordered an item online 8 weeks ago. It was supposed to be delivered within 6 weeks. After 8 weeks past and I had heard nothing I called them and they informed me that they wouldn't be shipping it as it was out of stock. Bottom line is that they flat out stole hundreds of dollars from me for an 8 week period. I essentially gave them a zero interest loan for 8 weeks...Effin scammers! DO NOT BUY FROM THEM

annealia says: (2 years ago)
All of us are basically complaining about the same thing, no, or wrong items sent; long delivery or no delivery; exceptionally long waits for refunds or, no refunds. I have lodged a complaint with the Better Business Bureau who referred my complaint to their Canadian counterparts. I suggest you do the same. BTR has been scamming customers for quite some time because they will wait you out - and never send the product or your refund. Great scam. The best way to do something about this is through their money - The Canadian BBB is investigating them and their previous business, same scam, different name. Just sayin...

serenifly says: (3 years ago)
Best online company I've ever shopped with
In the past 6 months I"ve made a total of 16 purchases, from high-end watches. Shelves for the kitchen, shoes, Bedding ... I've NEVER been disappointed in their product. Sometimes it's two weeks to ship, others 6 weeks. BUT they always kept me appraised of my order

If I ever emailed them *and I have* I always get same-day response from a customer service rep! It's really for me, the best online shopping experience, I honestly no longer shop on Ebay ... BTR all the way

serenifly says: (3 years ago)
People only write when mad, so here, I'll write while happy.

I'm a customer of BTR for the past 6 months, I've made a total of 16 purchases in that time from and have NEVER had an issues. Sometimes things will take 2 weeks to get to me, others 6 weeks. I understand this, and have no gripes with it.

There have been times when I've wanted to talk to someone about an order, and I email them, and ALWAYS get a response same-day. Best customer service I've had with online shopping - HANDS DOWN!

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