Beyond the Rack Complaint
Reviewed by 
Still did not get return refund for the damage garment - Belted Jersey Dress in Heliotrope. BTR Case#: CS4190951
I ordered a dress from BTR, when it arrived it was damaged. I call their Customer Service toll free number and was asked to send the picture of the damaged item. They agreed to refund me the entire amount via the original form of payment (that is, back to my credit... More...
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Thank you for taking the time to review BTR on Measured up. We sincerely apologize if the dress you received was damaged upon arrival. It is never a pleasant experience to receive something you have been waiting on so eagerly only to find out it is damaged. We also apologize if you have not received your refund as of yet and if you keep on getting the run around from customer service. If you can kindly email us at social@beyondtherack.com with your order #, we will be happy to look into the matter and resolve this for you. Please know that we're always here to help. Thank you